Topic is loading

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Error Message

When attenpting to play a Topic from the Player, the following message is continually displayed in the browser window, and nothing else happens:

  Topic is loading

Root Cause

This message usually means that the browser is waiting for the server to return all of the assets (screenshots and scripts) for the Topic, so that it can render the Topic.

There is a known compatibility issue with Internet Explorer 10 and UPK 11.1.0.1 that will always result in this error.

Resolution

The best solution for this is to apply UPK Service Pack 2 (to bring your UPK level up to 11.1.0.2). This will resolve the compatibility issues.

If upgrading is not an option (for example, due to client installation practices), try using a different browser - either downgrade to IE 9, or use another flavor of browser (Chrome, Firefox...).

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