Processing project failed

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The following message (or similar) is generated during Publishing or Preview.

Status Task Name Type Path Comment Ref. #
Error Player and LMS / Creating hotspot images System Process Publishing Project XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX/Parts/pr.oxmlprint.xml Processing project failed -213408975

There are a lot of reasons why this message (of Processing project failed) could happen. Other text in the publishing log (such as in the Task field) may help identify the exact cause. If you cannnot determine the error from the additional error message text, it may be useful publishing to several different output formats to narrow down the error. For example:

During task: <Document> / Creating hotspot images

Error occurs when publishing to a document type that includes the hotspot images, but not for the Player

Root cause

There is a problem with one or more of the Action Areas in the Topic; UPK cannot create an image of them. This may be because the action area is too small, or because it is too big.


Check all of the Action Areas in the Topic. Make sure they are correctly positioned and are a reasonable size (from experience, about 2x2 is too small).

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