Making Try It! mode more challenging
A common complaint with Try it! mode is that trainees soon learn that all they have to do is click in the red box and enter any text shown in red (or worse: cut and paste it from the bubble). And once trainees are doing that, they are not learning. So how do we make users pay attention and actually learn?
The first thing you need to do is make your training more engaging. Provide enough additional information (whether this is business context, hints and tips, or further explanations) into the bubbles (as Custom text) so that the trainees want to read it.
But if this fails (you can't _force_ people to be interested, no matter how great you think your material is), you can make it just a little bit harder for them to skim or ignore. Consider doing one or more (or all) of the following, in Try It! mode:
- Suppress display of the Action Area. This will stop trainees from just honing in on the red box and clicking on that, without reading the instructions.
- Remove the pointer on the Bubble, so that it is not pointing to the action area, and move the bubble to somewhere else on the screen (be careful with positioning, as in Try It! mode the trainee cannot move the bubble (like they can in Know It? mode).
- Remove any emphasis on the action objects (the button name, field name, etc.) - that is, stop these appearing in bold/navy. This will prevent them from standing out in the bubble, and will stop the trainees from zoning in only on the button/object name and skipping the other text in the bubble.
- Set String Input text so that it is in 'regular' text (not red bold) and remove the quotation marks. Again, this will stop the users from zoning in only on that text. See Customizing string input instructions for more information on how to do this.
Options 3 and 4 will force the trainees to read the entire text in the bubble to see what they have to do. As an alternative, you could just not use the Template Text and just enter your own non-emphasized, more descriptive text...
Options 1 and 2 need to be done per Frame/Topic, but you can make the changes for 3 and 4 into your template/config so it's a relatively quick fix.