General exception occurred.

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The following message is generated during Publishing:

Status Task Name Type Path Comment Ref. #
Error Player and LMS / Zipping Word document {Output Document Type} Publishing Project /XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX/Parts/pr.oxmlprint.single.xml General exception occurred 1300720007

Root cause

There could be a lot of reasons for this, but on the surface it looks like there is a problem with the publishing format mentioned in the Type column.


Identify the document mentioned in the message via its Document ID). This is most likely the Template Package for one of the document Output formats. Check that this is OK by performing a local publish of one Topic to this output format. If this works then the Package is OK, so possibly it was an anomalous server/Library error - in which case, try publishing again. If you cannot publish at all to this format, try reverting to an earlier version.

If you do decide to just try publishing again (to see if it works this time), try the following:

  • Remove any files from previous (possibly partial) publishes (effectively, remove the Publishing Content and Publishing Data directories from the target directory).
  • Do a Get All before publishing, so that you are performing a full publish and not an incremental publish.
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